Kyc Policy

Introduction

Betforward is a licensed online gambling operator committed to preventing money laundering, terrorist financing and other financial crime. This KYC Policy sets out the customer due diligence controls, verification requirements, ongoing monitoring, and cooperation with authorities that apply to Betforward customers and activities.

Scope and Regulatory Framework

This policy applies to all Betforward customers, applicants and account holders, across all jurisdictions in which Betforward operates. It governs identity verification, risk assessment and ongoing monitoring in accordance with applicable anti‑money laundering and countering financing of terrorism laws, supervisory guidance, and international standards. Betforward may update this policy in response to regulatory changes or evolving risk assessments.

Definitions

• KYC: Know Your Customer.
• CDD: Customer Due Diligence — identity verification and risk assessment.
• EDD: Enhanced Due Diligence — heightened verification for higher‑risk cases.
• AML: Anti‑Money Laundering.
• CTF: Counter‑Terrorism Financing.
• PEP: Politically Exposed Person and related associates.
• UTR/SAR: Unusual Transaction Report / Suspicious Activity Report.
• Verification: the process of confirming identity and residential information using documents or approved providers.

Customer Identification and Verification (CDD)

Betforward shall perform identity verification prior to processing financial transactions or approving withdrawals. On onboarding and as required by risk, Betforward shall collect and verify the following information:

• Full legal name (as it appears on government‑issued identification).
• Date of birth;
• Nationalty and country of residence;
• Residential address (verified with supporting documentation);
• Current contact details (email and telephone number);
• Government‑issued identification document (e.g., passport, national ID, or driver’s license);
• Proof of address dated within the last three months (e.g., utility bill, bank statement).

Verification methods may include automated checks through approved verification providers and, where necessary, manual review. For transactions exceeding EUR 1,000 (or equivalent in local currency), identity verification must be completed prior to the approval of the transaction. Betforward may request additional information to verify fund provenance and ownership of the account.

Enhanced Due Diligence (EDD)

EDD applies to higher‑risk customers, including:

• Politically Exposed Persons (PEP) and related associates;
• Customers from high‑risk jurisdictions or with complex ownership structures;
• Customers employing unusual or high‑risk payment methods; or
• Customers exhibiting unusual or high‑volume activity patterns.

For such customers Betforward will:

• obtain and verify source of funds and source of wealth; acceptable documents include bank statements, payroll records, tax returns or other legitimate records;
• perform enhanced document verification and scrutinize transactions more intensely;
• obtain approval from senior compliance personnel for risk mitigation decisions; and
• review the customer’s risk profile on a risk‑based schedule to ensure information remains up to date.

Sanctions, PEP Screening and Adverse Media

Betforward conducts ongoing screening of customers against applicable sanctions lists and PEP databases at onboarding and on an ongoing basis. Any match triggers immediate risk assessment and potential escalation to senior compliance. Betforward may implement temporary restrictions or account termination in accordance with regulatory obligations and internal policies.

Ongoing Monitoring and Anomaly Detection

Betforward continuously monitors customer activity, transactions, payment methods, and profile data to identify patterns indicative of money laundering or terrorist financing. Monitoring includes:

• Automated risk scoring of customers and transactions;
• Automated alerts for unusual patterns (rapid deposits/withdrawals, funds from high‑risk sources, or significant changes in activity);
• Manual investigation by the Compliance team when triggers arise; and
• Escalation of potential issues through the internal reporting process.

Reporting of Suspicious Activity

When suspicious activity is detected or suspected Betforward shall promptly file a Suspicious Activity Report with the competent authorities in accordance with applicable law, and will cooperate with investigations. No tipping‑off to the customer shall occur except as permitted by law. All investigations and communications with authorities are treated as confidential.

Record Keeping and Data Retention

Betforward shall securely store all KYC documents, transaction records, audit trails and related correspondence for a minimum of five (5) years after the termination of the customer relationship or the final transaction, whichever is later. Records shall be maintained to enable prompt retrieval by competent authorities or supervisory bodies upon lawful request. Data handling shall comply with applicable data protection laws.

Third‑Party Verification and Reliance

Betforward may engage trusted third‑party providers to verify identity or documentation. Such engagement shall be governed by written contracts, include audit trails, and ensure providers maintain data security and regulatory compliance. Betforward retains ultimate responsibility for KYC determinations and may discontinue reliance on a third party at any time.

Risk‑Based Approach and Review

Betforward applies a risk‑based framework to KYC and AML controls. Risk is assessed at the customer level, product level, geographic risk, and transaction level. The risk assessment informs the required level of verification, monitoring and due diligence. Betforward revisits risk assessments whenever there is a material change in customer behavior, product offerings, or regulatory requirements.

Client Obligations

• Provide accurate and complete information during registration and continue to keep records up to date;
• Cooperate with verification requests and promptly respond to compliance inquiries;
• Disclose the source of funds and, where required, the source of wealth for large or unusual deposits;
• Re‑verify identity or risk level if there is suspicious activity or regulatory triggers.

Account Restrictions, Freezing and Termination

Betforward reserves the right to restrict, suspend, or terminate a customer account or freeze funds where:

• Required verification is not completed or information is inaccurate or misleading;
• The customer appears on sanctions lists or is identified as a PEP without adequate risk mitigation;
• There is evidence of suspicious activity or other regulatory triggers; or
• There is non‑compliance with this policy or with Betforward’s Terms and Conditions.

Confidentiality and No Tipping‑Off

All information gathered under this policy is treated as confidential. Betforward shall not disclose to customers any investigation, report, or internal discussion related to AML/CFT procedures, except where required by law. Reports to authorities are conducted without prior notification to the customer (no tipping‑off), unless legally permitted or required.

Training and Awareness

Betforward provides ongoing AML/CFT training for staff and contractors, focusing on red flags, suspicious activity indicators, and reporting procedures. Training is conducted at intervals consistent with regulatory expectations and is documented in the Compliance program records.

Policy Availability and Accessibility

A condensed summary of this KYC Policy is available on Betforward’s platform for user awareness. The full policy shall be provided upon legitimate request by regulators, licensing authorities, or institutional stakeholders. Requests should be directed to the Compliance Department.

Contact and Regulator Liaison

Compliance Department contact: [email protected]. Betforward will respond to inquiries regarding this policy within a reasonable timeframe and in accordance with applicable data protection and disclosure laws.

Last updated: 2025-11-30.